The following category of grievances will be entertained:

Asylum Cases	Birth Certificate
Compensation	Contract Problems
Domestic Help	Dubious Job Letter/Employer/Company
Fraudulent Calls/Emails	Imprisoned Abroad
Marital Disputes	Mortal Remains
No Obligation to Return to India (NORI) Certificate	OCI Card Related Issues
Passport Issues Abroad	Physical Abuse
Recruiting Agent	Repatriation
Salary / Dues	Seafarer Issues
Sexual Abuse	Sponsor Problems
Student Issues	Whereabouts Unknown
Worker Abuse

 

Student's educational matters and marital disputes are dealt within the Overseas Indian Affairs-II, Division, Ministry of External Affairs (MEA), Akbar Bhawan, Chanakyapuri, New Delhi (email: diroia2@mea.gov.in)

Contract problems and recruiting agents related cases are dealt with by the Protector General of Emigrants (PGE) Division, MEA, Chanakyapuri, New Delhi. Grievances may be filed at https://emigrate.gov.in/

Grievances relating to commercial matters are looked after by Department of Commerce in the Ministry of Commerce and Industry, Udyog Bhawan, New Delhi (https://commerce.gov.in/InnerContent.aspx?Id=14 )

Grievance/queries with regard to visa and passport, emergency travel documents, attestation of documents are not within the scope of this portal.

For grievances relating to these, please approach:

Visa- Foreigners Division, Ministry of Home Affairs, New Delhi (please visit http://mha.nic.in/foriegndivision)

Passport & Emergency Travel Document- PSP Division, Ministry of External Affairs, New Delhi (please visit http://passportindia.gov.in/AppOnlineProject/welcomeLink )

Attestation/Apostille of documents- Attestation Section, CPV Division, Ministry of External Affairs (please see details on http://mea.gov.in/apostille.htm ) Emails: soatt1@mea.gov.in , sooi@mea.gov.in

Status of your grievance can be tracked by using MADAD mobile application or through Madad Portal on URL www.madad.gov.in

If you are not an Existing User, you may please register yourself under 'Grievant Registration (For Grievance)' and 'New Student Registration (For Student)' and get your login ID:

1. Click 'Grievant Registration (For Grievance)' and 'New Student Registration (For Student)'
2. Insert your details and get login ID

Tracking grievance status using MADAD mobile application:

1. Go to Home page of MADAD mobile application and navigate to Track Grievances screen.
2. Enter your Grievance ID, Captcha (Security Code) and Click Submit.

The grievances falling under the consular jurisdiction of the concerned Indian Diplomatic Mission mentioned in the grievance only will be entertained by the concerned Indian Diplomatic Mission. You should, therefore, fill this column carefully.

Information with regard to fields marked in red are mandatory, These include

• First Name,
• Passport Number,
• Date of Birth,
• E-Mail,
• Mobile Number,
• Current Address of the person about whom the grievance filed, and so on.
• Recruiting Agent